Free trial
New members receive a 14-day free trial. A payment card is required to start the trial. If you cancel before the trial ends, you will not be charged. We email you a reminder 3 days before the trial ends.
Cancellation
You can cancel your membership at any time from your account settings, in a few steps. Your access continues until the end of the current billing period. There are no cancellation fees, and you will not be charged again after you cancel.
If you have trouble cancelling, email support@kage-lab.com and we will cancel it for you.
Refunds
Because membership gives immediate access to digital content, monthly fees are generally non-refundable.
However, if you were charged for the first time after your free trial and you have not used the membership since that charge, you may request a full refund within 7 days of the charge by emailing support@kage-lab.com. We process approved refunds to the original payment method within 5–10 business days.
Nothing in this policy limits any refund rights you have under the mandatory consumer laws of the country where you live.
Billing questions
If you believe you were charged in error, please contact us at support@kage-lab.com before contacting your card issuer. We aim to resolve billing questions within 2 business days (Japan time).
Currency
All charges are made in Japanese yen. Your card issuer may apply its own exchange rate or fees.
Contact
KAGE LAB MEDIA LLC
1021 East Lincolnway Suite 9839, Cheyenne, WY 82001, United States
Email: support@kage-lab.com